Workflow Automation & Integrations
If your team does the same computer task over and over, there is a good chance we can automate part of it.
Not by replacing the software you already own — usually by connecting it. Most businesses don't have a software problem, they have a gap between two systems that a person is quietly filling by hand.
None of these feel like a crisis on any given day. Added up over a year, they're usually the most expensive thing in the office.
Some of this is a few days of work. Some of it is a project. We'll tell you which before you commit to anything.
Your store, CRM, accounting package, ERP, shipping provider and helpdesk exchanging information directly, so a record entered once is a record entered everywhere. If a tool has an API, it can usually be connected. If it doesn't, there is normally still a way.
Quotes, invoices, work orders, packing slips, shipping labels, certificates and contracts produced from live data, correctly formatted, filed where they belong and sent to whoever needs them.
A request goes to the right person, gets chased if it stalls, and leaves a record of who approved what and when. No more digging through a mailbox to find out where something stopped.
Order confirmations, status updates, appointment reminders, renewal and payment notices, and follow-up sequences that go out reliably instead of depending on someone remembering.
The weekly numbers pulled together, calculated the same way every time and delivered to the people who need them — instead of one person spending a morning rebuilding it from exports.
Products, stock levels, pricing, customers and orders kept in agreement across systems, with a clear rule about which system wins when they disagree.
If a process changes every time it runs, or the "rules" are really a person's judgement, automating it tends to produce confident nonsense. In that case the useful work is usually giving that person better information faster — which may point towards AI integration rather than a fixed workflow.
And if the underlying problem is that no system holds the information properly in the first place, connecting the tools you have will only move the mess around. That's when it's worth talking about a custom application instead. We'd rather tell you that up front than bill you for plumbing that won't hold.
REST and GraphQL APIs, webhooks, scheduled imports and exports, SFTP drops, CSV and EDI-style flat files, and direct database access where a vendor offers nothing better. OAuth and API-key credential handling, with secrets kept out of the application code.
Long-running and third-party work runs as queued jobs rather than inside a web request, with scheduled tasks for recurring runs. Retries use backoff, jobs are written to be idempotent so a repeat delivery doesn't double-charge or double-send, and failures land in a dead-letter queue rather than disappearing.
Incoming webhooks are signature-verified. Rate limits are respected and backed off against. Sync conflicts resolve against an explicit system of record rather than last-write-wins. Anything that touches money or sends to a customer is logged with enough detail to reconstruct what happened.
Structured application logs, alerting into email or Slack when a workflow can't complete, and an admin view of what ran, what failed and what is waiting. Built on Laravel, running on infrastructure we manage ourselves, so a stuck queue is something we can actually go and look at.
Describe how a process runs today — who touches it, what they copy, where it stalls. We'll tell you which parts can be automated, roughly what that takes, and which parts are better left to a person.